Refund & Cancellation Policy
At Tulen, we strive to provide the best products and services to our customers. However, we understand that sometimes, customers may need to return or cancel their orders. This Refund & Cancellation Policy outlines the conditions, timelines, and procedures for refunds, returns, and cancellations.
Refund Policy
We offer refunds for eligible orders within [timeframe, e.g., 30 days] of delivery.
- In its original condition
- Not used or altered
- Returned with all original packaging and accessories
Refunds will be processed within [timeframe, e.g., 5-7 business days] of receiving the returned product.
Return Policy
To initiate a return, please contact our customer service team within [timeframe, e.g., 30 days] of delivery.
You will be provided with a Return Merchandise Authorization (RMA) number, which must be included with the returned product.
You are responsible for the cost of return shipping.
Cancellation Policy
Orders can be cancelled within [timeframe, e.g., 24 hours] of placement.
If the order has already been processed, we will attempt to cancel it, but we cannot guarantee success.
Non-Refundable Items
- Customized or personalized products
- Products that have been used or altered
- Products damaged or defective due to customer misuse
- Products returned without all original packaging and accessories
Timelines
- Refunds: Processed within [timeframe, e.g., 5-7 business days] of receiving the returned product
- Returns: Must be initiated within [timeframe, e.g., 30 days] of delivery
- Cancellations: Must be requested within [timeframe, e.g., 24 hours] of order placement
Contact Us
If you have any questions or concerns, please contact our customer service team at [insert contact email and phone number].